Refund policy

We have a limited 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@redbolt.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@redbolt.com.au.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

All custom products (such as special orders or personalised items) cannot be returned unless there are any problems with the product. We cannot offers refunds or exchanges for change of mind or incorrect ordering. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items.

Refunds or Exchanges

In the rare event of a refund or exchange being required, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or an exchange arranged as quickly as possible. Please remember it can take some time for your bank or credit card company to process and post the refund too.